Return and Refund Policy

Thank you for choosing our hair products. We are committed to providing you with the best shopping experience. If you are not satisfied with your purchase, we offer the following return and refund policy to ensure your satisfaction.

Return Policy:

Return Period:

You have 30 days from the date of receiving the product to initiate a return.

Return Conditions:

The product must be in its original condition, unused, unaltered, and with any original packaging and tags intact.
For hair weaves, closures, and frontals, toppers and wigs, they must not have been installed, cut, colored, or altered in any way.
All accompanying items, such as hair bundles or accessories, must be returned as well.

Return Process:

Please contact our customer service to initiate a return, providing your order details and the reason for the return.
Our customer service team will guide you through the return process and provide you with the return address and any other necessary information.
You are responsible for covering the shipping and any other associated costs for the return.

Return Review:

Once we receive the returned product, we will conduct a thorough inspection.
If the product meets the conditions outlined in the return policy, we will process the refund as soon as possible.
If the product does not meet the conditions outlined in the return policy, we will contact you to explain the reasons and return the product to you.

Refund Policy:

Refund Methods:

If you meet the conditions outlined in the return policy and choose a refund, we will process the refund through one of the following methods:
Refund to Original Payment Method: The refund amount will be returned to the payment method you originally used.
Funds Transfer: The refund amount will be transferred to your bank account or other payment method provided.
Refund Time:
Once the refund request is approved, we will process the refund as soon as possible.
The time it takes for the refund to be reflected in your account may vary depending on the payment method used and banking policies.
Please note that refunds may require a processing time to appear in your account.
Special Circumstances:

Defective Product:

If you receive a product with significant manufacturing defects or quality issues, please contact our customer service team immediately.
We will provide a solution of return, refund, or replacement based on the specific circumstances.

Please Note:

Customized or altered products are not eligible for return or refund.
We recommend inspecting the product carefully upon receipt and before making any alterations or modifications.
This return and refund policy does not affect your statutory rights.
If you have any questions or require further assistance regarding our return and refund policy, please feel free to contact our customer service team. We are dedicated to providing support and addressing any inquiries you may have.

Contact us

Whatsapp: +8618145717801

Email: service@jsthair.com

Address: Room B9043, No. 222 Guang Yuan West Road, Guangzhou, China