Shipping Policy

At jsthair.com, we are committed to providing dependable and efficient shipping options for our customers. Our Shipping Policy details our shipping procedures, delivery timelines, and related policies.

Shipping Methods

  • We typically use carriers like FedEx, DHL, and other express courier services for shipping. Clients can select their preferred courier service During the checkout process.
  • If an order may incur remote area surcharges, we will consult with the client to change carriers, such as DHL to FedEx.
  • Some clients have their freight forwarders. We can ship the goods to the designated warehouse as they request. Please contact us directly if you wish to use your freight forwarder to ship your order.

Shipping Rates

  • Shipping rates are calculated based on the weight, size, and destination of your order.
  • Shipping costs will be displayed during the checkout process, allowing you to select the shipping method that best suits your needs and budget.

Handling Time

  • We usually process and ship orders within 3 business days of receiving the order, excluding weekends and holidays.
  • For larger orders or specific products, we require additional production time. Please reach out to us via WhatsApp or email to confirm the details.
  • Processing times may vary during peak seasons or due to unexpected circumstances.

Delivery Times

Delivery times are estimates and may vary depending on factors such as the shipping method, destination, and any customs or import delays.

Here are the expected delivery times for various regions and countries based on our experiences.

  • North America, Western Europe, Australia, New Zealand: 2~5 business days
  • East Asia: 2~4 business days
  • Africa, South America: 4~8 business days

Tracking and Notifications

  • Once your order has been shipped, we will provide you with a tracking number, if available.
  • You can use the tracking number to monitor the progress of your shipment and obtain information about its estimated delivery date.
  • We will also send you shipping confirmation and delivery notifications via email to keep you informed about the status of your order.

Customs and Import Duties

  • Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by the destination countries.
  • Some countries and regions do not charge import taxes on small orders for personal use. But if you intend to place a large order, we recommend you check with your local customs office for information on potential charges before placing the order.

Delivery Issues and Returns

  • In the event of a delivery issue or damage to your order, please contact our customer support team as soon as possible.
  • We will work with you to resolve the issue and provide a satisfactory solution, which may include a replacement, refund, or other appropriate remedy.
  • Please refer to our Return and Refund Policy for detailed information on our returns process.

If you have any further questions or concerns about our shipping procedures, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a seamless shopping experience.

Contact Us

Whatsapp: +8618145717801

Email: service@jsthair.com

Address: Room B9043, No. 222 Guang Yuan West Road, Guangzhou, China